Privacy and security statement

Respecting your privacy

The Information Privacy Act 2009 (IP Act) regulates the way in which Queensland government agencies must manage personal information. It addresses concerns about any unauthorised use of this information and gives individuals a right of access to personal information held about them.

Like other Queensland government agencies, the Department of Transport and Main Roads (the department) is required to comply with 11 Information Privacy Principles (IPPs) contained in the IP Act. These IPPs set out how personal information must be collected, stored, used and disclosed.

To download a copy of this Act, please click on Information Privacy Act 2009.

The departments’ Information Privacy Management Plan takes into consideration the diverse range of activities and functions of the department and provides an overview for how compliance with the IP Act is achieved. This plan also provides a guideline for employees and contractors of the department who deal with personal information in relation to the functions and activities of the department.

Information Privacy Plan 2021 (PDF, 422 KB) 

When you visit this website, our server makes a record of your visit and logs the following information for statistical purposes only.

  • the user's server address
  • the user's top level domain name (for example .com, .gov, .au, and so on)
  • the date and time you visited the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser you use.

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may request inspection of the activity logs, through appropriate legal processes.


The Maritime Safety Queensland website may use cookies to retain preferences during your visit to our website, so they can be used next time you visit the site. Cookies used on this website are non-harmful and do not attempt to identify individual users.

Your emails

Email correspondence sent to the Maritime Safety Queensland website will be treated as a public record and will be retained as required by relevant legislation.

Your name and address details will not be added to a mailing list nor will we disclose these details to third parties without your consent unless required by law. Email messages may be monitored by the Department's web team for system troubleshooting and maintenance purposes.


This site provides facilities for securely transmitting information across the internet using a current best practice Transport Layer Security implementation.

The department makes every reasonable effort to ensure the safety and security of this website and the information you submit to and receive from this website.

This site contains links to non-Queensland Government websites. The department is not responsible for the privacy or security practices or the content of such web sites.

Privacy complaints

If an individual believes that the department has not dealt with their personal information in accordance with the IPPs contained in the IP Act, they may lodge an information privacy complaint.

A privacy complaint is a complaint by an individual about an act or practice of a department in relation to the individual’s personal information.

Privacy complaints made to the department must:

  • be written
  • state an address of the complainant to which notices may be forwarded under the IP Act
  • provide certified identification
  • give particulars of the act or practice the subject of the complaint.

Privacy complaints need to be marked private and confidential and forwarded to:

Post: Director (RTI, Privacy and Complaints Management)
Department of Transport and Main Roads
GPO Box 1549
Brisbane Qld 4001
Phone: 07 3066 7108

Or you may lodge your complaint or enquiry online through our online complaints form.


If you have any questions about the personal information held by us and the steps we take to address our obligations under the IP Act, please email

Last updated
26 March 2024